When customers ask, Pacific Mobile answers

When customers reach out to us, these are the questions they ask most often. So we asked our staff to answer them for you. If you don’t find the information you’re looking for here, or need more clarification, don’t hesitate to get in touch with us. We love to help!
Pacific Mobile Frequently Asked Questions

General

If you would like to become a customer, please complete the Accounting Billing Form and the Business Credit Application for your business or the Consumer Credit Application as an individual consumer. Please return the completed forms to pmsi@pacificmobile.com or call us at 1-800-225-6539.

It depends. Permitting requirements vary and are our customers responsibility to obtain. Contact your local building department to determine what is required in your area. Counties and districts have local code enforcement agencies that require most customers to obtain a permit. A customer should always check with the local agencies before bringing the building on site. The local agency will provide detail forms and requirements for the customer to obtain a permit.
A tie-down plan provides the required tie-down locations for your building in order to resist wind loads. The foundation plans and tie-down plans are usually combined. Tie-downs are usually a required part of a mobile building install, and if obtaining a permit, you’ll also need to include engineering plan & calculations. Tie-downs are installed around the perimeter of the building and help stabilize the building during windy days, along with keeping the building from falling off the temporary steel pier foundation. They are a work-safe must have!

As part of your rental agreement, you are required to obtain general liability and property insurance with Pacific Mobile Structures, Inc. listed as Additionally Insured/Loss Payee. Please see attached sample Certificate of Insurance (COI) for an example. If you do not provide a COI as required per the Lease Agreement Terms and Conditions prior to delivery of your leased office or container, a non-insurance surcharge will be added to your monthly invoices for each required insurance coverage not provided. If you are an individual consumer renting only a container, you are not required to maintain property insurance.

No, there is no minimum lease term. Do you need a mobile office for a weekend rental, or for a short-term event? We can work with you! Speak with your sales representative for more information on short term rentals.
For us to deliver your modular solution, a firm/compact, level site that is accessible by truck/delivery equipment will be needed. If you are unsure if a building will fit on your site, contact our sales experts! We can help with determining what building will work within your site.
Typically, in-stock standard plan buildings can be delivered within one to two business days. For buildings that require customization, the delivery time will vary based upon the extent of the modifications.
The best way to ensure that a building will fit on your site is to contact Pacific Mobile and request a site visit. We will have a representative come to your site to assess both the proposed building location, as well as the access route to be taken for our trusted delivery crews. This is the safest method to determine whether a building size is suitable for your site conditions. Under certain circumstances, a nominal fee may be charged for this service.
Yes, after your lease is up, you automatically roll over to a month-to-month billing cycle. Rate increase may apply if your rental agreement has expired. If you are planning to keep the building longer, give us a call and we can walk you through the process together!
A foundation plan includes the information from a blocking plan, but also provides foundation and pier details for your building. The foundation plans and tie-down plans are usually combined.
Yes, we do. We only require two weeks notice to allow us to schedule pick-up. For example, if you notify us on the first of the month, you will only be billed for half a month.
Our billing cycles are a full calendar month. We do not play games with a 28-day (four week) billing cycle that results in 13 billings in one calendar year. 52 weeks divided by four is 13 billings!
As a part of our speed and ease commitment to our customers, our preferred method of payment is ACH. Please email billing@pacificmobile.com to request banking information. At this time, we also accept payment by check to PO Box 24747 Seattle, WA 98532, or by Visa or MasterCard by calling 855-701-5968. To request a copy of your invoice please email invoicerequest@pacificmobile.com
People seek modular building space for a multitude of reasons; many of which require quick action! Here’s a quick overview of the modular buildings we provide: Container offices are ground-level, onsite solutions ideal for immediate needs. They’re ISO certified, equipped with heat and AC, and secure, as they have fully welded weather-resistant steel corrugated exteriors and window guards made of tamper-proof screws. Containers offer short or long-term storage to secure your valuable equipment/supplies. We offer a wide range of container options to meet your storage and security needs on any jobsite or location. Mobile office trailers are cost-efficient, convenient answers to many temporary office needs. Pacific Mobile offers a wide selection of sizes and floorplans, filling a variety of portable office space needs. Complex modular offices provide double, triple, or even quadruple the square footage of our standard mobile office trailers when you have a larger footprint to work with. Sales offices provide an upscaled attractive and immediate onsite presence and can be tailored to your specific need. Portable classrooms are an ideal solution when you need additional educational space for students due to aging and outdated facilities, overcrowded classrooms, growing student populations and shifting demographics.

Whether on site, or between cities, Pacific Mobile will arrange for relocation of your modular buildings. By contacting your local Pacific Mobile office at 800-225-6539; all of the necessary arrangements can be made to relocate your building in a timely manner.

We request that a courtesy notice of two weeks be provided. However, we understand that there are times in which a customer may require an earlier removal date. In these instances, we work with each customer to do everything within our power to accommodate their needs!
Pacific Mobile can customize a building to meet your specific needs. We can provide virtually any modification including, adding doors, windows, interior partitioning, restrooms, floor coverings, special heating/air-conditioning/ventilation and customer specified exterior/interior wall finishes. Contact your local sales representation for the best direction when looking for a specific size.

Furniture and Turnkey Solutions

Yes! As part of our innovative approach to temporary space solutions, we provide a variety of add-on products and packages that ensure your modular building is ready to work from day one. Steps, ramps, awnings and furniture packages are just a few of the additional products we offer. Learn more about our entire offering here. The best part – everything is delivered in your building. How’s that for turn-key?

Our sales representatives can walk you through the layout of your building and help you decide on the items needed for your space. All of our sales representative can draw your specific floorplan and design a furniture layout to meet your team’s needs.
Yes, we can always update your order prior to delivery or add on additional items once you have occupied the building. There may be additional delivery charges for post-occupancy deliveries.
We cannot guarantee new furniture to any customer since our inventory comes and goes so quickly. Our furniture packages meet our building quality – top notch, but gently used. If you are ever unhappy, we will happily make it right.
Our in-stock furniture items are delivered in your building. When the keys are handed over to you from our experienced drivers, your ordered furniture is ready to use!
Talk to one of our sales representatives, they may be able to special order what you need.
Yes, all our standard furniture items come assembled. If you have ordered custom furniture, an assembly team may be scheduled to install your furniture on-site.

Modular Construction

Permanent Modular Construction is a building process in which a structure is constructed off-site, in a controlled factory environment, utilizing the same materials and designed to the same codes and standards as stick-built structures in half the time. While the building is constructed in “modules” off-site, the foundation is simultaneously built on site. When both are complete, the modules are transported and assembled on-site to reflect traditional stick-built structures’ design intent and specifications without compromise.
Yes. Permanent modular buildings are built to meet or exceed the same building codes and standards as traditional stick-built structures.
Yes. Because the construction of the building and the site and foundation work occurs simultaneously, projects utilizing modular construction are completed 30% to 50% sooner than traditional stick-built construction.
No. Permanent modular constructed buildings are built with the same architect-specified materials used in traditional stick-built construction – wood, concrete, and steel. Permanent modular constructed buildings are virtually indistinguishable from stick-built buildings.
Yes. Permanent modular construction results in a potential cost savings of up to 20% to 30% of a typical construction budget. Because modular construction utilizes more factory workers rather than individual tradesmen, labor costs tend to be less. (FACT CHECK. Here’s my source: https://constructionglobal.com/construction-projects/modular-construction-rising-10-reasons-why)
In addition to cost and time savings, modular construction also offers many other benefits. Modular buildings can be disassembled and relocated or refurbished for alternative uses. Modular buildings also produce less material waste by recycling materials, controlling inventory, and protecting building materials. Because permanent modular buildings are built in a controlled factory environment using dry materials, the threat of mold-causing moisture getting trapped is eliminated. Indoor construction also lends itself to the reduction of accidents and resulting liabilities for workers. Additional benefits include a better-engineered building and Building Information Modeling, as well as limitless design opportunities.

Service-Related

Your lease includes services calls by Pacific Mobile and our authorized subcontractors for repairs resulting from routine wear and tear of the building (not including HVAC filters, fire extinguishers, fuses/breakers or light bulbs). To report an issue and schedule service you can call 800-225-6539; press option 2 for service when prompted.

You are responsible for routine janitorial services and maintaining the general cleanliness of the unit. You are responsible for proper site drainage around the building and damage, deterioration or contamination of the unit due to water infiltration or exposure is not considered ordinary wear and tear. If a water leak occurs, it is your responsibility to notify Pacific Mobile immediately. Keep the unit properly ventilated. Air conditioning filters should be changed every 30 days. All other air conditioning maintenance should be performed by trained and qualified HVAC technicians only. For additional information, please refer to our Service Guide.

Request a Quote

Whether you know exactly what you want or could use some guidance, we’re ready to help. You can get in touch with us however you prefer.

LOCAL OFFICE DIRECT

Pacific Mobile customers enjoy personal relationships with one or more representatives at our local offices. Find your nearest local office.

GENERAL INQUIRY

Call us toll-free at 800.225.6539 or email pmsi@pacificmobile.com. We'll route your message to the individual best able to respond quickly.

QUOTE FORM

Use the online quote form and fill it out with as much detail as you have. Someone will be in touch with you by the next business day.